Gift Message Policy
Last Updated: July 17, 2026 -Effective Date: July 17, 2026
At Tuliba Clusiana, we believe that every gift carries a story, and every message gives that story a voice.
Whether expressing love, gratitude, congratulations, sympathy, appreciation, or remembrance, a Gift Message is often as meaningful as the gift itself.
This Gift Message Policy explains how Gift Messages are accepted, prepared, produced, presented, and delivered, together with the respective rights and responsibilities of Tuliba Clusiana and its Customers.
Our objective is to preserve the elegance, privacy, professionalism, and luxury presentation associated with every Tuliba Clusiana Product while ensuring that Gift Messages are handled responsibly and respectfully.
Nothing contained in this Policy limits any mandatory consumer rights available under applicable law.
By submitting a Gift Message with an Order, you acknowledge that you have read, understood, and agreed to this Policy.
1. Definitions
For purposes of this Policy.
- Company, Tuliba Clusiana, we, our, or us means Tuliba Clusiana and its authorized representatives.
- Customer means the person or legal entity placing an Order.
- Recipient means the individual designated to receive the Product.
- Gift Message means any greeting, dedication, note, personal communication, quotation, or written expression submitted by the Customer for inclusion with an Order.
- Gift Card means any printed card, handwritten card, folded card, envelope card, luxury tag, ribbon tag, digital card, or similar medium used to present the Gift Message.
- Printed Message means a Gift Message produced through printing technology.
- Handwritten Message means a Gift Message manually written by an authorized representative of Tuliba Clusiana.
- Digital Message means a Gift Message delivered electronically where such service is offered.
- Order means a confirmed purchase made through the Website or an authorized sales channel.
2. Scope
This Policy applies to every Gift Message submitted with any Product purchased from Tuliba Clusiana.
This Policy should be read together with.
- Terms and Conditions.
- Privacy Policy.
- Shipping and Delivery Policy.
- Refund and Return Policy.
- Quality Guarantee Policy.
- Substitution Policy.
In the event of any inconsistency, the Terms and Conditions shall prevail unless mandatory applicable law requires otherwise.
3. Optional Gift Message Service
Providing a Gift Message is entirely optional.
Customers are not required to include a Gift Message when placing an Order.
Where no Gift Message is provided, the Product shall be delivered without a message unless otherwise agreed.
4. Complimentary Service
Unless otherwise stated, Tuliba Clusiana may provide one standard Gift Message free of charge with eligible Orders.
Tuliba Clusiana reserves the right to introduce premium Gift Message services, luxury stationery, specialty cards, calligraphy, or other enhanced presentation options for additional fees.
5. Customer Responsibility
The Customer bears sole responsibility for every Gift Message submitted.
By submitting a Gift Message, the Customer represents and warrants that.
- The content is lawful.
- The Customer has the legal right to submit it.
- It does not infringe any intellectual property rights.
- It does not violate the rights of any third party.
- It complies with this Policy.
- It complies with all applicable laws and regulations.
Tuliba Clusiana assumes no responsibility for the meaning, intent, legal effect, or consequences of Customer submitted messages.
6. Accuracy of Submitted Messages
Tuliba Clusiana generally reproduces Gift Messages exactly as submitted.
Unless expressly requested as part of an offered service, Tuliba Clusiana is under no obligation to.
- Correct spelling.
- Correct grammar.
- Rewrite wording.
- Verify names.
- Verify dates.
- Verify quotations.
- Verify translations.
- Verify factual accuracy.
Customers should carefully review all submitted text before confirming an Order.
7. Formatting Adjustments
To accommodate the selected Gift Card or presentation format, Tuliba Clusiana may make reasonable formatting adjustments, including.
- Line breaks.
- Spacing.
- Font size.
- Font selection.
- Paragraph layout.
- Alignment.
- Page arrangement.
These adjustments shall not intentionally alter the meaning of the submitted Gift Message.
If a Customer submits text using excessive capitalization, unusual spacing, excessive punctuation, or formatting that cannot reasonably be reproduced, Tuliba Clusiana may normalize such formatting while preserving the intended message.
8. Character Limits
To ensure that Gift Messages are presented in an elegant and readable manner, Tuliba Clusiana may establish minimum and maximum character limits depending upon the selected Product, Gift Card, language, typography, or presentation format.
Where a submitted Gift Message exceeds the applicable limit, Tuliba Clusiana may, at its reasonable discretion.
- Request that the Customer shorten the message.
- Adjust the formatting while preserving the intended meaning.
- Divide the message across multiple cards where operationally feasible.
- Use a larger Gift Card or luxury stationery where available.
- Omit the Gift Message if the Customer cannot be contacted within the production timeframe and such omission is necessary to avoid unreasonable delivery delays.
Character limits may vary without prior notice according to operational requirements and available materials.
9. Supported Languages
Tuliba Clusiana accepts Gift Messages in languages that can reasonably be processed using our available systems and production methods.
While we make commercially reasonable efforts to reproduce submitted messages accurately, availability of language support may depend upon.
- Printing capabilities.
- Available fonts.
- Handwriting capabilities.
- Operational resources.
- Production timelines.
Where a submitted language cannot reasonably be reproduced, Tuliba Clusiana may request an alternative version or, where timely communication is not possible, omit the Gift Message in order to fulfill the Order without unnecessary delay.
10. Translation Assistance
Where available, Tuliba Clusiana may assist Customers by translating Gift Messages.
Translation assistance is provided solely as a convenience.
Tuliba Clusiana does not guarantee.
- Grammatical accuracy.
- Literary quality.
- Cultural appropriateness.
- Emotional tone.
- Legal accuracy.
- Idiomatic correctness.
- Suitability for any particular audience.
Customers remain solely responsible for reviewing and approving translated content before production whenever approval is requested.
11. AI Generated Gift Messages
Customers may choose to submit Gift Messages generated using artificial intelligence or similar technologies.
Tuliba Clusiana does not verify the originality, factual accuracy, appropriateness, legality, emotional suitability, or intellectual property status of AI generated content.
The Customer remains solely responsible for ensuring that such content complies with applicable laws and this Policy.
12. Emojis, Symbols and Special Characters
Tuliba Clusiana will use commercially reasonable efforts to reproduce emojis, symbols, accents, punctuation, and special characters.
However, due to limitations relating to fonts, handwriting, printing systems, software compatibility, or production equipment, certain characters may.
- Appear differently.
- Be replaced by comparable characters.
- Be omitted.
- Not print correctly.
Such differences shall not constitute production defects or Quality Issues.
13. Handwritten, Printed and Digital Messages
Depending upon operational requirements, staffing, seasonal demand, selected services, and production capacity, Gift Messages may be presented as.
- Handwritten.
- Professionally printed.
- Digitally produced.
- Another commercially reasonable presentation format.
Unless a specific presentation method has been expressly purchased or confirmed, Tuliba Clusiana reserves the right to determine the most appropriate production method.
14. Gift Card Design and Luxury Stationery
Gift Cards, luxury stationery, envelopes, folded cards, ribbon tags, luxury tags, and other presentation materials may vary in.
- Size.
- Shape.
- Color.
- Material.
- Texture.
- Typography.
- Decorative elements.
- Seasonal themes.
- Overall design.
Product photographs are illustrative only and do not guarantee the availability of any specific Gift Card design.
Where a particular design is unavailable, Tuliba Clusiana may substitute it with another premium presentation option that maintains the overall luxury experience.
15. Luxury Presentation Standards
Every Gift Message is prepared with the objective of complementing the premium presentation of the accompanying Product.
Tuliba Clusiana endeavors to ensure that every Gift Message reflects.
- Elegance.
- Professionalism.
- Cleanliness.
- Readability.
- Consistency with our luxury brand identity.
- Appropriate presentation.
Minor differences in handwriting, font style, ink shade, paper texture, margins, spacing, alignment, or other production characteristics are normal operational variations and shall not constitute defects.
16. Anonymous Gifts and Sender Identification
Customers may request that a Gift be delivered anonymously, where such service is operationally available.
Where anonymity is requested, Tuliba Clusiana will use commercially reasonable efforts not to disclose the Customer’s identity except where disclosure is.
- Required by applicable law.
- Ordered by a competent authority.
- Necessary to investigate fraud or unlawful activity.
- Necessary to protect the legitimate rights, property, or safety of Tuliba Clusiana or others.
Customers may choose to include.
- Their full name.
- Initials.
- A nickname.
- A company name.
- No identifying information.
Tuliba Clusiana is not responsible for misunderstandings resulting from the Customer’s chosen method of identification or anonymity.
17. Multiple Gift Messages and Message Matching
Where an Order includes multiple Products, multiple Recipients, or multiple Gift Messages, Tuliba Clusiana will use commercially reasonable efforts to match each Gift Message with its corresponding Product.
Customers are responsible for clearly identifying which Gift Message belongs to each Product or Recipient when placing the Order.
Tuliba Clusiana shall not be responsible for mismatches resulting from incomplete, inaccurate, ambiguous, or conflicting instructions provided by the Customer.
Where necessary to preserve delivery schedules, Tuliba Clusiana may contact the Customer for clarification. If clarification cannot reasonably be obtained before production deadlines, the Company may allocate Gift Messages based upon the information reasonably available or deliver the Products without the affected Gift Messages.
18. Confidentiality of Gift Messages
Tuliba Clusiana recognizes that Gift Messages often contain personal, emotional, or confidential communications. Accordingly, we treat every Gift Message with an appropriate level of confidentiality and limit access to such messages only to personnel, contractors, or authorized service providers who reasonably require access for legitimate operational purposes, including.- Preparing or producing the Gift Message.
- Quality assurance.
- Customer support.
- Delivery operations.
- Fraud prevention.
- Legal compliance.
- Dispute resolution.
- Required by applicable law.
- Ordered by a court or competent governmental authority.
- Reasonably necessary to investigate fraud or unlawful activity.
- Necessary to protect the safety, rights, or legitimate interests of Tuliba Clusiana, its Customers, Recipients, employees, or third parties.
19. Privacy and Personal Data
Gift Messages may contain personal information relating to the Customer, the Recipient, or other identifiable individuals. Tuliba Clusiana processes such information in accordance with its Privacy Policy and applicable data protection legislation. Customers are strongly discouraged from including.- Passwords.
- Financial information.
- National identification numbers.
- Medical information.
- Confidential business information.
- Highly sensitive personal data.
- Any information unnecessary for the purpose of the Gift Message.
20. Message Storage and Retention
For operational, quality assurance, customer support, fraud prevention, legal compliance, and dispute resolution purposes, Tuliba Clusiana may temporarily retain Gift Messages and related production records for a commercially reasonable period. Retention periods shall be determined in accordance with.- Applicable law.
- Operational requirements.
- Internal record retention policies.
- The Company’s Privacy Policy.
21. No General Reading Obligation
Tuliba Clusiana respects the privacy of Customer communications. Accordingly, the Company is under no obligation to read, interpret, analyze, or evaluate the complete contents of every Gift Message except to the extent reasonably necessary for.- Printing or handwriting production.
- Quality control.
- Operational processing.
- Compliance with applicable law.
- Investigation of reported concerns.
- Enforcement of this Policy.
22. Prohibited Content
Tuliba Clusiana reserves the right to refuse, reject, omit, modify, or decline to produce any Gift Message that, in our reasonable judgment, contains or promotes.- Unlawful content.
- Defamatory statements.
- Threats or intimidation.
- Hate speech.
- Discriminatory language.
- Harassment.
- Obscene, sexually explicit, or pornographic material.
- Violent or graphic content.
- Terrorist or extremist material.
- Encouragement of criminal conduct.
- Fraudulent or deceptive statements.
- Malicious software or phishing instructions.
- Intellectual property infringement.
- Any material that could reasonably expose Tuliba Clusiana or others to legal, regulatory, operational, or reputational risk.
23. Religious, Political and Commercial Messages
Tuliba Clusiana respects freedom of expression while maintaining a neutral commercial environment. Accordingly, Tuliba Clusiana reserves the right to refuse or decline to reproduce Gift Messages that.- Are likely to provoke hostility or conflict.
- Contain abusive political or religious statements.
- Promote political campaigns or candidates.
- Constitute unsolicited commercial advertising.
- Encourage unlawful conduct.
- Are otherwise inconsistent with Tuliba Clusiana’s legal obligations or luxury brand standards.
24. Intellectual Property Responsibility
The Customer is solely responsible for ensuring that any quotation, poem, lyrics, artwork, slogan, trademark, logo, or other protected content included within a Gift Message may lawfully be reproduced. By submitting a Gift Message, the Customer represents and warrants that all necessary rights, permissions, licenses, or legal authority have been obtained. Tuliba Clusiana assumes no responsibility for verifying ownership of intellectual property contained within Customer submitted Gift Messages.25. Customer Requested Drafting Assistance
Where requested, Tuliba Clusiana may, at its sole discretion, assist Customers by suggesting or drafting Gift Message wording. Any such assistance is provided solely as a courtesy. Tuliba Clusiana does not guarantee that suggested wording is legally appropriate, culturally suitable, emotionally suitable, or appropriate for any particular relationship or circumstance. Customers remain solely responsible for reviewing, approving, modifying, or rejecting any suggested Gift Message before production. Such assistance shall not constitute legal, psychological, linguistic, cultural, or professional advice.26. Right to Refuse or Modify Messages
Where reasonably necessary to comply with applicable law, protect legitimate business interests, or preserve Tuliba Clusiana’s luxury brand standards, the Company reserves the right to.- Refuse a Gift Message.
- Omit all or part of a Gift Message.
- Remove prohibited language.
- Replace offensive expressions with neutral wording where appropriate.
- Refuse to reproduce certain symbols or graphics.
- Refuse the associated Order where the Gift Message forms an essential part of unlawful conduct.
- Take any other commercially reasonable action consistent with this Policy.
27. Customer Approval and Operational Priority
If Tuliba Clusiana contacts the Customer regarding a Gift Message requiring clarification, correction, or approval, the Customer should respond within the timeframe communicated by the Company. If no response is received within a commercially reasonable period, Tuliba Clusiana may, in order to avoid unnecessary production or delivery delays.- Deliver the Product without the Gift Message.
- Omit only the affected portion of the Gift Message.
- Substitute the Gift Card with an appropriate premium alternative.
- Apply reasonable formatting adjustments.
- Take another operationally appropriate course of action.
28. Production Timing
Gift Messages form part of Tuliba Clusiana’s production workflow and are generally prepared shortly before the Product is dispatched. The timing of Gift Message preparation may vary depending upon.- Order volume.
- Seasonal demand.
- Staffing availability.
- Customization requirements.
- Selected delivery date.
- Production scheduling.
- Operational priorities.
29. Changes After Order Confirmation
Customers are encouraged to carefully review their Gift Messages before confirming an Order. Requests to modify, replace, or remove a Gift Message after an Order has been confirmed may not be possible once production has commenced. Where operationally feasible, Tuliba Clusiana will use commercially reasonable efforts to accommodate requested changes but does not guarantee that modifications can be made after production has begun. Additional charges may apply where substantial production work has already been completed.30. Delivery of the Gift Message
Tuliba Clusiana will use commercially reasonable efforts to ensure that every Gift Message accompanies its corresponding Product at the time of delivery. Where operational circumstances reasonably require, the Company may present the Gift Message using an alternative premium format, including but not limited to.- A folded card.
- A luxury envelope.
- A branded luxury tag.
- A ribbon tag.
- Premium stationery.
- A digital message where available.
- Another presentation method consistent with Tuliba Clusiana’s luxury standards.
31. Recipient Refusal
If the Recipient refuses to accept the Product or the accompanying Gift Message, Tuliba Clusiana shall have no obligation to re deliver, reproduce, or resend the Gift Message unless otherwise agreed in writing or required by applicable law. Any additional delivery attempt shall be governed by the applicable Shipping and Delivery Policy and may be subject to additional charges.32. Lost, Damaged or Separated Gift Cards
Although Tuliba Clusiana exercises reasonable care during packaging and dispatch, Gift Cards may occasionally become damaged, detached, or separated during transportation. Where Tuliba Clusiana determines that such loss or damage occurred before successful delivery due to circumstances within the Company’s reasonable control, an appropriate remedy may be offered, including.- Preparing a replacement Gift Card.
- Electronically delivering the original Gift Message where appropriate.
- Providing store credit.
- Another commercially reasonable solution.
33. Incorrect Recipient Information
Customers are solely responsible for ensuring that the Recipient’s name, delivery address, contact information, and any Gift Message recipient details are complete and accurate. Tuliba Clusiana shall not be responsible for Gift Messages delivered to the wrong individual where incorrect or incomplete Recipient information was provided by the Customer. The Company is under no obligation to verify the relationship between the Customer and the Recipient or confirm the intended Recipient’s identity beyond commercially reasonable delivery procedures.34. Third Party Printing and Courier Services
Tuliba Clusiana may engage carefully selected third party service providers for the printing of Gift Messages, production of luxury stationery, or delivery services. Such providers are required to handle Customer information and Gift Messages in accordance with applicable contractual obligations and relevant privacy laws. Where delivery is performed by an independent courier, Tuliba Clusiana is not responsible for minor handling related variations that occur despite reasonable packaging and operational procedures.35. Gift Message as an Accessory
Customers acknowledge that the Gift Message is an ancillary service intended to complement the primary Product. Except where required by applicable law or where Tuliba Clusiana has committed a material production error, a minor issue affecting a Gift Message shall not automatically entitle the Customer to reject, cancel, or obtain a full refund for the accompanying Product. Any appropriate remedy shall be proportionate to the nature and significance of the issue.36. No Guarantee of Emotional Outcome
Tuliba Clusiana prepares and delivers Gift Messages exactly as submitted or approved by the Customer whenever reasonably practicable. However, the Company does not guarantee.- The Recipient’s emotional reaction.
- Acceptance of the Gift.
- Reconciliation between individuals.
- Forgiveness.
- Improvement of personal or business relationships.
- Emotional satisfaction.
- Social outcomes.
- Any other personal consequence resulting from the content of a Gift Message.
37. Handwriting and Production Variations
Where handwritten Gift Messages are provided, Customers acknowledge that handwriting naturally varies between individuals. Similarly, minor differences in.- Handwriting style.
- Font selection.
- Ink shade.
- Paper texture.
- Card material.
- Margins.
- Spacing.
- Alignment.
- Seasonal card collections.
- Other production characteristics.
38. Fraud Prevention
Tuliba Clusiana reserves the right to investigate any claim relating to a Gift Message where there are reasonable grounds to suspect fraud, abuse, misrepresentation, or other improper conduct.
For verification and dispute resolution purposes, Tuliba Clusiana may rely upon.
- Order records.
- Production logs.
- Customer communications.
- Quality control records.
- Delivery documentation.
- Courier confirmations.
- Photographic records where available.
- Internal system records.
- Any other relevant evidence lawfully available.
Where fraud or abuse is reasonably suspected, Tuliba Clusiana reserves the right to.
- Refuse the Gift Message.
- Suspend production.
- Refuse future Orders.
- Deny discretionary remedies.
- Cancel the Order where legally permitted.
- Cooperate with competent authorities where required by applicable law.
39. Force Majeure
Tuliba Clusiana shall not be liable for any delay, omission, inability to produce, inability to print, inability to deliver, or other failure relating to a Gift Message where such failure results from circumstances beyond the Company’s reasonable control.
Such circumstances include, without limitation.
- Natural disasters.
- Severe weather.
- Fire.
- Flood.
- War.
- Terrorism.
- Civil unrest.
- Governmental action.
- Labor disputes.
- Transportation disruptions.
- Supplier failures.
- Shortages of printing materials.
- Failures of communication systems.
- Internet outages.
- Cyber incidents.
- Pandemics.
- Public health emergencies.
- Any other event constituting Force Majeure.
Where reasonably practicable, Tuliba Clusiana will use commercially reasonable efforts to minimize disruption and provide an appropriate alternative solution.
40. No Waiver
Failure or delay by Tuliba Clusiana in exercising any right, remedy, discretion, or provision under this Policy shall not constitute a waiver of that right or prevent its subsequent enforcement.
Any waiver shall be effective only if made expressly in writing by an authorized representative of Tuliba Clusiana.
41. Severability
If any provision of this Gift Message Policy is determined by a court or competent authority to be unlawful, invalid, unenforceable, or ineffective, that provision shall be modified or interpreted to the minimum extent necessary to achieve its intended purpose.
If modification is not possible, the affected provision shall be deemed severed from this Policy without affecting the validity, legality, or enforceability of the remaining provisions.
42. Entire Agreement
This Gift Message Policy constitutes the entire agreement governing Gift Messages provided by Tuliba Clusiana.
It shall be read together with the Company’s.
- Terms and Conditions.
- Privacy Policy.
- Shipping and Delivery Policy.
- Refund and Return Policy.
- Cancellation Policy.
- Payment Policy.
- Quality Guarantee Policy.
- Substitution Policy.
In the event of any inconsistency regarding delivery procedures, the Shipping and Delivery Policy shall govern matters relating to transportation and delivery.
Nothing in this Policy shall limit any mandatory rights afforded to consumers under applicable law.
43. Compliance with Consumer Protection Laws
Tuliba Clusiana is committed to conducting its business in compliance with all applicable consumer protection laws, regulations, and mandatory legal requirements.
Nothing contained in this Policy shall exclude, restrict, or limit any statutory consumer rights that cannot lawfully be excluded under the applicable jurisdiction.
Where any provision of this Policy conflicts with mandatory consumer protection legislation, the applicable law shall prevail to the extent of that conflict.
44. Governing Law and Language
This Gift Message Policy shall be governed by and interpreted in accordance with the laws of the Arab Republic of Egypt, without regard to conflict of law principles.
Any dispute arising out of or relating to this Policy shall be subject to the jurisdiction of the competent courts of the Arab Republic of Egypt unless otherwise required by mandatory applicable law.
This Policy is published in the English language.
Where translations are provided for convenience, the English version shall prevail in the event of any inconsistency or ambiguity, except where mandatory law provides otherwise.
45. Related Policies
Customers are encouraged to review the following related policies, which together govern the purchase and delivery of Products and related services.
- Terms and Conditions.
- Privacy Policy.
- Shipping and Delivery Policy.
- Refund and Return Policy.
- Cancellation Policy.
- Payment Policy.
- Quality Guarantee Policy.
- Substitution Policy.
Each of these policies forms an integral part of the contractual relationship between the Customer and Tuliba Clusiana.
46. Contact Information
If you have any questions regarding this Gift Message Policy or require assistance with a Gift Message before or after placing an Order, please contact Tuliba Clusiana through our official customer support channels published on our Website.
Our Customer Experience Team will use commercially reasonable efforts to assist you promptly and professionally.
47. Your Words, Beautifully Delivered
Every Gift Message entrusted to Tuliba Clusiana represents more than words on a card, it reflects a personal sentiment, a meaningful occasion, and the trust our Customers place in us.
We are committed to presenting every message with the same care, elegance, discretion, and attention to detail that define every Tuliba Clusiana creation.
While operational realities may occasionally require reasonable adjustments, our commitment remains unchanged, to deliver your message with professionalism, respect, and a luxury experience worthy of the moments that matter most.
Tuliba Clusiana.
Where Beautiful Flowers Meet Meaningful Words.