COOKIE POLICY
Last Updated: July 17, 2026 -Effective Date: July 17, 2026
Welcome to Tuliba Clusiana (“Tuliba Clusiana,” “Company,” “we,” “our,” or “us”).
This Cookie Policy explains how Tuliba Clusiana uses Cookies and similar technologies when you visit, browse, interact with, or make purchases through our Website.
We are committed to protecting your privacy and ensuring transparency regarding the technologies used on our Website.
This Cookie Policy should be read together with our:
Privacy Policy
Terms & Conditions
Together, these policies form part of the legal framework governing your use of the Tuliba Clusiana Website.
By continuing to use our Website, you acknowledge that Cookies may be used as described in this Cookie Policy, subject to your preferences and applicable law.
1. Definitions
For the purposes of this Cookie Policy:
Cookies mean small text files that are placed on your computer, smartphone, tablet, or other device when you visit a website.
Website means the official Tuliba Clusiana website and all associated pages, services, applications, and digital platforms operated by Tuliba Clusiana.
Personal Data means any information relating to an identified or identifiable natural person, as defined by applicable law.
First-Party Cookies mean Cookies placed directly by Tuliba Clusiana.
Third-Party Cookies mean Cookies placed by trusted third-party providers whose services are integrated into our Website.
Browser means the software application used to access websites, including but not limited to Google Chrome, Safari, Mozilla Firefox, Microsoft Edge, and similar applications.
Session Cookies mean Cookies that are automatically deleted when your browser session ends.
Persistent Cookies mean Cookies that remain stored on your device until they expire or are manually deleted.
Essential Cookies mean Cookies necessary for the operation, security, and core functionality of the Website.
5. Legal Basis for Using Cookies
Tuliba Clusiana uses Cookies only where permitted by applicable law.
Certain Cookies are necessary for the proper operation, security, and functionality of the Website and therefore do not require your consent where permitted by law.
Non-essential Cookies, including Analytics, Marketing, Advertising, and certain Functional Cookies, will be used only after obtaining your consent where such consent is required under applicable law.
You may withdraw your consent to non-essential Cookies at any time without affecting the lawfulness of processing carried out before such withdrawal.
6.Why We Use Cookies
Tuliba Clusiana uses Cookies for legitimate business purposes, including to:
Operate the Website efficiently.
Maintain Website security.
Authenticate users.
Enable customer login.
Maintain shopping cart functionality.
Process orders securely.
Improve Website performance.
Analyze Website traffic.
Understand customer behavior.
Remember customer preferences.
Personalize your browsing experience.
Improve customer service.
Detect and prevent fraudulent activity.
Measure marketing performance.
Improve advertising relevance.
Maintain Website stability.
Enhance future Website features and services.
We do not use Cookies for any unlawful purpose.
9.Essential Cookies
Essential Cookies are necessary for the proper operation of the Website.
Without these Cookies, certain Website features cannot function correctly.
Essential Cookies may be used to:
Authenticate customers.
Maintain secure login sessions.
Process orders.
Operate the shopping cart.
Complete checkout.
Process payments.
Prevent fraud.
Protect customer accounts.
Maintain Website security.
Balance server traffic.
Enable Website navigation.
Because these Cookies are necessary for Website functionality, they generally cannot be disabled through our Website.
11. Functional Cookies
Functional Cookies help personalize your experience by remembering your preferences.
These Cookies may remember:
Preferred language.
Country or region.
Currency selection.
Display settings.
Saved shopping cart.
Recently viewed products.
Wishlist preferences (where available).
Login preferences.
These Cookies improve convenience but are generally not essential for the basic operation of the Website.
13.Cookies
Tuliba Clusiana uses Cookies and similar technologies to improve the functionality, security, and performance of our Website.
Cookies are small text files stored on your device that enable the Website to recognize your browser, remember your preferences, and improve your browsing experience.
We use several categories of Cookies.
Essential Cookies
Essential Cookies are required for the proper operation of the Website.
These Cookies enable features such as:
Customer Login.
Shopping Cart.
Checkout Process.
Security Functions.
Fraud Prevention.
Website Performance.
These Cookies cannot generally be disabled without affecting Website functionality.
Performance Cookies
Performance Cookies help us understand how visitors use our Website.
These Cookies allow us to:
Measure Website Performance.
Improve Website Speed.
Identify Technical Issues.
Optimize User Experience.
Analytics Cookies
Analytics Cookies help us better understand how visitors interact with our Website.
They may collect information relating to:
Website Traffic.
Visitor Behavior.
Popular Pages.
Navigation Patterns.
Session Duration.
This information helps us improve our products and services.
Marketing Cookies
Marketing Cookies may be used to:
Measure advertising performance.
Deliver relevant advertisements.
Improve marketing campaigns.
Limit repetitive advertisements.
Provide personalized product recommendations.
18. Analytics Cookies
Analytics Cookies enable Tuliba Clusiana to better understand how customers interact with our Website.
These Cookies may collect information including:
Number of visitors.
Pages visited.
Time spent on pages.
Navigation paths.
Device type.
Browser type.
Operating system.
Approximate geographic region.
Traffic sources.
Entry and exit pages.
The information collected is analyzed in an aggregated manner to help us:
Improve Website functionality.
Optimize customer journeys.
Identify technical issues.
Improve product presentation.
Enhance overall user experience.
Analytics Cookies do not intentionally identify individual visitors.
20. Marketing Cookies
Marketing Cookies help Tuliba Clusiana deliver more relevant advertising and promotional content.
These Cookies may be used to:
Measure advertising effectiveness.
Track campaign performance.
Limit repetitive advertisements.
Deliver personalized advertisements.
Build audience segments.
Improve marketing strategies.
Recommend products that may interest you.
Marketing Cookies are only activated where permitted by law and, where required, after obtaining your consent.
22.Social Media Cookies
Social Media Cookies may be placed by social media platforms integrated with our Website.
These platforms may include:
Facebook
Instagram
TikTok
Pinterest
LinkedIn
These Cookies may enable:
Content sharing.
Embedded social media content.
Advertising measurement.
Social login functionality (where available).
Personalized advertising across social media platforms.
The collection and processing of information by these providers are governed by their respective privacy and cookie policies.
19.First-Party Cookies
First-Party Cookies are Cookies placed directly by Tuliba Clusiana.
These Cookies are used to:
Maintain customer sessions.
Remember customer preferences.
Secure Website functionality.
Improve Website performance.
Enable shopping cart functionality.
Support the checkout process.
First-Party Cookies are controlled by Tuliba Clusiana and are used solely for the purposes described in this Cookie Policy.
22.International Data Transfers
Certain trusted third-party service providers engaged by Tuliba Clusiana may process Cookie-related information outside the Arab Republic of Egypt.
Where such international processing occurs, Tuliba Clusiana takes reasonable steps to ensure that appropriate safeguards are implemented to protect your information and that such processing complies with applicable legal requirements.
Any international transfer of information shall be carried out only where permitted under applicable law and subject to appropriate contractual, technical, or organizational safeguards.
24.Cookie Preference Center
Where available, Tuliba Clusiana provides a Cookie Preference Center that allows you to manage your Cookie settings at any time.
Through the Cookie Preference Center, you may:
Review the categories of Cookies used on the Website.
Enable or disable non-essential Cookie categories.
Update previously selected preferences.
Withdraw previously granted consent.
Review the purpose of each Cookie category.
Changes made through the Cookie Preference Center will apply to future browsing sessions and will not affect processing already carried out based on your previous consent.
26.Managing Cookies Through Your Browser
Most modern web browsers allow you to control Cookies through their settings.
You may choose to:
Accept all Cookies.
Reject all Cookies.
Delete previously stored Cookies.
Block Cookies from specific websites.
Receive notifications before Cookies are stored.
Guidance for managing Cookies is available through the support documentation of your browser.
Common browsers include:
Google Chrome
Mozilla Firefox
Microsoft Edge
Apple Safari
Opera
Disabling certain Cookies may affect:
Website functionality.
Customer Login.
Shopping Cart.
Checkout Process.
Saved Preferences.
Wishlist Features (where available).
Personalized Recommendations.
Website Performance.
29.Do Not Track
Some internet browsers provide a Do Not Track (DNT) feature that allows users to express a preference regarding online tracking.
At present, there is no universally accepted standard governing responses to Do Not Track signals.
Accordingly, Tuliba Clusiana does not currently respond to browser-based Do Not Track requests.
Should an industry-standard approach become widely adopted in the future, we may update this Cookie Policy accordingly.
30.Compliance with Applicable Law
Tuliba Clusiana is committed to using Cookies responsibly, transparently, and in accordance with applicable laws and internationally recognized privacy principles.
Nothing in this Cookie Policy is intended to exclude, restrict, or limit any rights granted to users under applicable law.
Where mandatory legal provisions provide greater protection than this Cookie Policy, those legal provisions shall prevail to the extent of any inconsistency.
2.Scope
This Cookie Policy applies to all visitors, customers, users, corporate clients, and any individual accessing or using the Tuliba Clusiana Website.
It governs the use of Cookies and similar technologies across all pages, features, services, and functions made available through the Website.
3. What Are Cookies?
Cookies are small text files downloaded and stored on your device when you visit a website.
Cookies enable websites to recognize your device, remember your preferences, maintain secure sessions, improve performance, analyze visitor behavior, and personalize your browsing experience.
Cookies generally do not contain information that directly identifies you.
However, information collected through Cookies may be associated with other Personal Information that you voluntarily provide to Tuliba Clusiana, in accordance with our Privacy Policy.
4.Types of Cookies We Use
Tuliba Clusiana uses different categories of Cookies depending on their purpose and functionality.
These categories include:
Essential Cookies.
Functional Cookies.
Security Cookies.
Performance Cookies.
Analytics Cookies.
Marketing Cookies.
Social Media Cookies.
Third-Party Cookies.
Each category serves a different purpose, which is explained below.
7.Performance Cookies
Performance Cookies help Tuliba Clusiana understand how visitors use the Website and identify opportunities to improve its performance.
These Cookies may collect anonymous or aggregated information regarding:
Website loading speed.
Navigation performance.
Error reports.
Frequently visited pages.
User interactions.
Session duration.
Bounce rates.
General Website responsiveness.
The information collected through these Cookies is used exclusively to improve the reliability, speed, and usability of the Website.
8. Cookie Consent
Where required by applicable law, Tuliba Clusiana will request your consent before placing non-essential Cookies on your device.
By continuing to use our Website, you acknowledge the use of Cookies as described in this Privacy Policy, subject to your browser settings and applicable law.
You may manage or disable Cookies through your browser settings at any time. Please note that disabling certain Cookies may affect the functionality and performance of the Website.
10.Security Cookies
Security Cookies are used to protect both our customers and our Website.
These Cookies help:
Detect fraudulent activity.
Prevent unauthorized access.
Protect customer accounts.
Identify suspicious login attempts.
Support secure payment processes.
Maintain Website integrity.
Protect against malicious attacks.
Monitor security-related events.
These Cookies play an essential role in maintaining a secure online shopping environment.
12. Google Ads
Tuliba Clusiana may use Google Ads technologies to:
Measure advertising performance.
Display relevant advertisements.
Improve campaign effectiveness.
Conduct remarketing campaigns.
Measure conversions.
Google may use Cookies to display advertisements that are relevant to your interests based on your interaction with our Website.
14. Marketing Communications
Where permitted by law or based on your consent, Tuliba Clusiana may send communications regarding:
Exclusive Promotions.
Seasonal Collections.
New Product Launches.
Floral Inspiration.
Wedding Services.
Corporate Floral Solutions.
Holiday Campaigns.
Company Announcements.
Loyalty Programs.
Personalized Offers.
You may unsubscribe from marketing communications at any time by:
Clicking the “Unsubscribe” link included in our emails.
Updating your communication preferences in your account (where available).
Contacting our Customer Support.
Sending a request through WhatsApp or Email.
Please note that opting out of marketing communications does not affect transactional communications relating to your orders or customer account.
15. Third-Party Cookies
Some Cookies used on our Website are placed by trusted third-party service providers whose technologies help us operate, secure, analyze, and improve our services.
These providers may include:
Paymob (Payment Processing)
Google (Analytics and Advertising)
Meta (Facebook & Instagram)
TikTok (Advertising, if implemented)
Website Hosting Providers
Cloud Infrastructure Providers
Customer Support Platforms
Analytics Providers
Advertising Partners
Third-party providers process Cookie-related information in accordance with their own privacy policies.
Tuliba Clusiana does not control how these third parties collect, use, or process information through their Cookies.
We encourage you to review their respective Privacy Policies and Cookie Policies.
16.Data Retention
Tuliba Clusiana retains Personal Information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy.
Retention periods may vary depending on the type of information and the purpose for which it was collected.
Personal Information may be retained for purposes including:
Order Fulfillment.
Customer Support.
Warranty Services (where applicable).
Accounting Records.
Tax Compliance.
Commercial Recordkeeping.
Fraud Prevention.
Legal Claims.
Regulatory Compliance.
Certain transaction records may also be retained for the periods required under applicable tax, accounting, commercial, and anti-money laundering laws.
When Personal Information is no longer required, it will be securely deleted, anonymized, or destroyed using appropriate methods.
19.Meta Pixel
Tuliba Clusiana may use Meta Pixel and related Meta technologies to evaluate the effectiveness of advertising campaigns and improve customer engagement.
Meta technologies may help us:
Measure advertising conversions.
Understand customer interactions.
Create custom audiences.
Deliver personalized advertisements.
Improve advertising performance.
Optimize future campaigns.
Information collected through Meta technologies is processed in accordance with Meta’s Privacy Policy.
11.TikTok Advertising Technologies
Where implemented, Tuliba Clusiana may use TikTok advertising technologies, including TikTok Pixel, to:
Measure advertising performance.
Analyze customer engagement.
Improve advertising campaigns.
Deliver more relevant advertisements.
Build advertising audiences.
TikTok processes information according to its own Privacy Policy.
30.Cookie Categories by Duration
Cookies used by Tuliba Clusiana generally fall into two categories based on how long they remain on your device.
Session Cookies
Session Cookies exist only while your browser remains open.
These Cookies are automatically deleted when your browsing session ends and are primarily used to maintain secure sessions and Website functionality.
Persistent Cookies
Persistent Cookies remain stored on your device after your browsing session has ended.
They remain until they expire automatically or are manually deleted through your browser settings.
Persistent Cookies help remember your preferences and improve future visits to the Website.
21.Google Analytics
Tuliba Clusiana uses Google Analytics to better understand how visitors interact with our Website.
Google Analytics may collect information such as:
Website usage.
Pages viewed.
Session duration.
Device information.
Browser information.
Operating system.
Approximate geographic location.
Traffic sources.
User navigation patterns.
This information helps us improve Website performance, optimize customer experience, and better understand visitor behavior.
Google Analytics does not provide Tuliba Clusiana with information that directly identifies individual users.
23.Cookie Consent
Where required by applicable law, Tuliba Clusiana will request your consent before placing non-essential Cookies on your device.
When you first visit our Website, you may be presented with a Cookie Banner or Cookie Consent Tool allowing you to:
Accept All Cookies.
Reject Non-Essential Cookies.
Customize Cookie Preferences.
Save Your Preferences.
Your choice will remain effective until you modify your preferences or your browser deletes the stored Cookie settings.
Essential Cookies necessary for the operation, security, and functionality of the Website will continue to operate regardless of your Cookie preferences where permitted by law.
25.Withdrawing Your Consent
You may withdraw your consent for non-essential Cookies at any time.
Withdrawal of consent shall not affect the lawfulness of Cookie processing carried out before such withdrawal.
You may withdraw your consent by:
Updating your Cookie Preference Center settings.
Changing your browser Cookie settings.
Deleting Cookies stored on your device.
Contacting Tuliba Clusiana using the contact details provided in this Cookie Policy.
Please note that withdrawing consent may reduce the availability or functionality of certain Website features.
27.Your Cookie Rights
Subject to applicable law, you may have the right to:
Accept or reject non-essential Cookies.
Withdraw your consent at any time.
Delete Cookies stored on your device.
Modify your Cookie preferences.
Configure your browser to block Cookies.
Request additional information regarding our use of Cookies.
Where Cookies involve the processing of Personal Data, your rights may also be governed by our Privacy Policy and applicable data protection laws.
28.Children's Privacy
Tuliba Clusiana does not knowingly use Cookies to collect Personal Data from children.
If you are below the legal age required to enter into legally binding agreements under applicable law, you should use our Website only under the supervision of a parent or legal guardian.
If we become aware that information relating to a child has been collected contrary to applicable law, we will take appropriate steps to delete such information where required.
31.Changes to this Cookie Policy
Tuliba Clusiana reserves the right to amend, update, or modify this Cookie Policy at any time to reflect:
Changes in applicable laws.
Regulatory requirements.
Technological developments.
Website functionality.
Business operations.
Industry best practices.
Any revised version of this Cookie Policy will become effective upon publication on the Website together with the updated Last Updated date.
Where required by applicable law, we will provide additional notice of material changes.
Your continued use of the Website following the publication of any updated Cookie Policy constitutes your acceptance of the revised Policy.
33.Language
This Cookie Policy may be made available in more than one language for your convenience.
In the event of any inconsistency, conflict, or discrepancy between different language versions, the English version shall prevail, unless otherwise required by mandatory provisions of applicable law.
32.Governing Law
This Cookie Policy shall be governed by and interpreted in accordance with the laws of the Arab Republic of Egypt, including, where applicable:
Law No. 151 of 2020 on the Protection of Personal Data.
Law No. 181 of 2018 on Consumer Protection.
Law No. 175 of 2018 on Combating Information Technology Crimes.
Any other applicable laws and regulations of the Arab Republic of Egypt.
Any dispute arising out of or relating to this Cookie Policy shall be subject to the exclusive jurisdiction of the competent courts of the Arab Republic of Egypt, unless otherwise required by mandatory provisions of applicable law.